The ACT is committed to providing fair and transparent processes. The appeals procedure is intended for consideration of circumstances that materially affect a candidate's performance in an assessment where all other available routes for enquiries have been exhausted.
The grounds for appeal must be related to the ACT's procedures or their application. The appeals process will consider whether the ACT's procedures are consistent and have been fairly and properly applied.
The principal grounds for appeal are:
- extenuating circumstances that were not revealed for valid reasons prior to receipt of the result notification
- that a substantial procedural irregularity* occurred which had an impact on a candidate’s performance
- ACT’s published procedures were not adhered to, for example if relevant information received by the ACT was not taken into consideration
- the assessment decision was biased or discriminatory.
* the irregularity must be the ACT’s sole responsibility.
Circumstances not accepted as grounds for an appeal:
- claims of being unaware of, or not understanding, the examination rules and regulations
- requests for further reviews of marking of a candidate's work
- if a candidate wishes to challenge academic judgement
- if a candidate believes that their assessment performance was affected by extenuating circumstances either before or during their assessment such as illness or a technical failure. ACT’s Special Consideration policy applies in these circumstances
- if a candidate wishes to apply for reasonable adjustment retrospectively, once an assessment result is known.
Furthermore, applications will not be accepted from candidates who have passed the examination, from candidates awaiting results and anyone applying as a third party on behalf of a candidate. More than one appeal may not be made on the same grounds, by the same appellant.
If you would like a copy of the ACT Appeals Policy you can download it here:
Appeals will be lodged with ACT’s Assessment Operations Manager who will follow and co-ordinate a two stage process as follows:
Stage 1: Initial Review of the Application
- The appeal application will be acknowledged within 2 working days
- The Assessment Operations Manager will conduct an initial review of the circumstances presented and will decide whether the appeal criteria has been met. This may involve an evaluation of the assessment process with relation to assessment validation and the administrative processes involved with marking and the recording of marks
- If the appeal application is considered valid, this will be communicated to the candidate within 7 working days and the ACT will follow Stage 2 procedures below
- If the appeal application is rejected, this will also be communicated to the candidate with reasons within 7 working days
Stage 2: Refer to Appeals Review Panel meeting
In the event that the appeal application is considered valid, the ACT will convene an Appeals Review Panel consisting of the ACT’s Director of Awarding Body, ACT’s Chief Assessor (who will act as Chair) and a person entirely independent of the assessment process.
The Appeals Panel will consider the:
- papers relating to the appeal circulated to the panel for their consideration;
- evidence as presented by the candidate;
- evidence provided by the Senior Assessor for the paper concerned. Such evidence can be provided in person or in writing.
The panel may request further information from the candidate or offer the candidate the right to present their case in person. The decision of the Appeals Review Panel will be communicated to the candidate in writing within one month of receipt of an appeal.
The decision will either be that the appeal is not upheld, in which case the original assessment outcome remains unchanged, or that the appeal is upheld, and the original mark may be adjusted.
|Informal Initial Review||Up to Appeals Application Deadline|
|Appeals Application Deadline||Up to two months from result notification|
|Acknowledge Appeal Application||2 working days from receipt|
|Stage 1: Assessment Operations Manager reviews application to assess whether it meets the criteria and communicates outcome||7 working days from receipt of application|
|Stage 2: Appeals panel convened and reviews appeal application. Decision communicated to candidate.||Within 1 month of appeal application|
|Appeals service||GBP 250|
Fees are subject to local rate of VAT where applicable.
In the event an appeal is upheld or we feel that the appeal process is not appropriate for you, this fee will be refunded.
Before submitting an appeal, please contact ACT’s Assessment team via firstname.lastname@example.org or + 44 (0) 207 846 2527 for informal advice on whether your circumstances meet the criteria for an appeal.
When applying set out clearly and concisely the grounds on which the appeal is based and enclose full supporting evidence within two months of the date of publication of the assessment results, but only after you have received your post assessment feedback (PAF).
All information relevant to the appeal must be presented at the beginning of the application.